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FAQ | WiSE Medical

FAQ

About the Walk-in Specialist Emergency Clinic

What is the WiSE Clinic?

The Walk-in Specialist Emergency Clinic is a stand-alone facility offering Specialised Emergency care based in the community. WiSE provides immediate medical attention when an accident or illness requires more than a GP visit but is considered non-life threatening and you don’t want to wait hours in a Hospital Emergency Department.

What is a Specialist Emergency Doctor

The Walk-in Specialist Emergency Clinic is staffed by Specialist Emergency Physicians. Emergency medicine is a recognised speciality within medicine where the focus is on immediate diagnosis, resuscitation and treatment of patients with an acute medical condition. Our Specialist Emergency Physicians known also as FACEMs (Fellows of the Australasian College for Emergency Medicine) have completed specialist training and passed their Fellowship or ‘Consultant’ Exam in Emergency Medicine. Our Specialist Emergency physicians continue to work in local Trauma and Emergency Departments across Sydney.

What services does WiSE offer?

The Walk-in Specialist Emergency Clinic if staffed only by Specialist Emergency Doctors. The WiSE Specialist Emergency Clinic is able to provide on-site assessment, diagnostics (Radiology and Pathology) with immediate results and treatment of a broad range of medical conditions and injuries. WiSE offers a sophisticated clinical setting, where patients will be exposed to advanced diagnostics techniques and clinical procedures on site performed by highly experienced healthcare Specialists.

When and how to access WiSE?

Do I need to make an appointment to see the Specialist Emergency Doctor?

No, WiSE offers walk-in service.

My GP/Specialist has referred me to WiSE?

Please bring your referral with you to WiSE and advise reception.

My GP/Specialist has referred me to WiSE Radiology?

For all Radiology bookings, please contact our reception prior to attending WiSE.

Please send your referral to WiSE via

Please include your contact details.  Once sent, please follow with a phone call to make a booking (Walk-in available for X-Rays)

What hours are we open?

WiSE is open 10am to 10pm, 7 days a week including public holidays.

When should I come to WiSE?

When an illness or injury occurs that is considered non-life threatening or severe but requires immediate attention.

WiSE Specialist Emergency Clinic provides immediate specialist care for but not limited to: minor falls/trips. complicated lacerations, Suspected fractures, Sporting injuries, Problems in early pregnancy complications <20 weeks, Fevers – adult and child, infections & swelling, atypical chest pains, vomiting & diarrhoea, dental emergencies, migraines/headaches, mild asthma

When am I not appropriate for the WiSE service?

In cases of severe illness or injury, such as unconsciousness, chest pain, difficulty breathing, uncontrollable bleeding or major accident please call 000 or attend your local Emergency Department.

Please also note that this is not a replacement for your GP visits. As emergency physicians, we do not manage long-term health issues (such as monitoring chronic conditions, developing holistic care plans, medication management, prescription requests etc).

What type of treatment do you provide on-site?

Should your Specialist Emergency Doctor find it necessary to your presenting complaint, WiSE can provide on-site the following treatments

  • Intravenous fluid therapy
  • Intravenous antibiotics
  • Suturing
  • Plastering
  • Aspirations
  • Nebulisers
  • Oxygen therapy
  • Pain relief
  • Foreign body removal
  • Dressings and wound management

I have a referral for Radiology/Pathology and don’t need to see a Specialist Emergency Doctor.

You may access Wise Radiology and Wise Pathology with an outpatient referral. You will not be seen by a Specialist Emergency Doctor unless specified on presentation. Please make an appointment with your referring GP/Specialist to discuss your result.

*Bulk-billed for Medicare-eligible patients.

For all Radiology bookings, please contact our reception prior to attending WiSE.

Can a child access WiSE?

The Wise Specialist Emergency Clinic is available to help in the provision of assessment, diagnosis, observation and treatment for your baby, child and teenager when an accident or emergency requires more than a GP visit but is considered non-life threatening.

What if I need another Specialist doctor or you think I need to go to the hospital?

The WiSE Specialist Emergency Clinic will provide an on-site initial assessment, diagnostics with immediate reporting and treatment of a broad range of medical conditions and injuries.  Some of which may require admission to hospital or referral to another specialist. In this instance, our Wise Specialist Emergency Doctor will work closely with our network of acute specialist doctors such as Paediatricians, Orthopaedic Surgeons, General Surgeons, Obstetricians & Gynaecologists and Urologists etc to coordinate your care and optimise your health outcomes.

Should our Specialist Emergency Doctors require you to be admitted to Hospital, we have arrangements in place with local Hospitals to facilitate your admission to a Private or Public Hospital. This way your journey through the Hospital of your choice is expedited and you do not need to spend hours in a Hospital Emergency Department.

How do we let my GP know I have been to WiSE?

WiSE wants to drive patient engagement through access to their own healthcare data.

Our Patient Portal gives you access to your own medical records. This allows for easy sharing with your GP or specialist, putting you in control of your own health.

When accessing the Wise Specialist Emergency Doctor, you will be sent a link to your Wise Patient Portal login via Clinic to Cloud. Please ensure you reset your password and take reasonable efforts to prevent the inadvertent or unauthorised disclosure of, or unauthorised access to, confidential patient information.

Please allow up to 72 hours to access your Letters and Results.

Register with WiSE now!

Fees

What is a Facility Fee?

The WiSE Facility Fee is payment required when accessing our Specialist Emergency service. This includes your Emergency Doctor assessment, diagnostics and any treatment required on site.

Why can’t I claim with health funds?

Health Funds in Australia do not currently recognise any Emergency service including your Public Hospital Emergency Department as eligible for health fund rebates.

Why can’t I claim the Facility Fee with Medicare?

Medicare has no provision to currently cover the facility fees of any Emergency service.

Do you use my Medicare card?

WiSE Doctor’s are eligible to claim certain item codes on your behalf. There is no gap payment required on these item codes. Radiology and Pathology are bulk-billed.

More information

What if I have more questions?

Should you have further questions, please do not hesitate to contact our Reception on 02 9216 7676 or email us at [email protected]