WALK-IN SPECIALIST EMERGENCY

HOW DOES IT WORK

Wise Specialist Emergency Care

Structured to reduce waiting times and duplication, the WiSE Specialist Emergency Clinic provides a streamlined emergency medical service that does not require a referral or appointment.

The WiSE Clinic has been established to provide greater choice to patients in how they access emergency medical treatment. Experts in emergency medicine are now available to provide comprehensive, coordinated emergency care – from initial consultation and diagnostic services to treatment and specialist referral if required – without the patient having to visit a hospital.

Please see our FAQS/Common conditions. Some of which may require admission to hospital or referral to another specialist. In these instances, WiSE doctors will work with local hospitals, ambulance services and/or specialists to optimise patient outcomes.

For opening hours click here.

WHAT WE CAN DO

Would you risk the wait?

The WiSE Clinic has been established to provide greater choice to patients in how they access emergency medical treatment. Experts in emergency medicine are now available to provide comprehensive, coordinated emergency care – from initial consultation and diagnostic services, to treatment and specialist referral if required – without the patient having to visit a hospital.

The Wise Specialist Emergency Clinic is available to help in the provision of assessment, diagnosis, observation and treatment for your baby, child and teenager when an accident or emergency requires more than a GP visit but considered non-life threatening.

WiSE Specialist Emergency Clinic provides immediate specialist care in children for but not limited to:

N

Minor falls/trips

N

Complicated lacerations

N

Suspected fractures

N

Sporting injuries

N

Fevers & Rashes

N

Vomiting and diarrhoea

N

Dental emergencies

N

Mild asthma

N

Ears, Nose and Throat concern

N

Joint pain

Where necessary we work closely with Paediatricians and other Specialists to coordinate care and optimise health outcomes.

FEES

First Presentation

There is a $230* facility fee to access our Specialist Emergency Clinic. This is a flat fee. While at WiSE, Emergency specialist consultation and assessment, diagnostic imagingblood tests, observation and any treatment necessary will be covered by Medicare.

Within 7 days representation

There is a $115* discounted facility fee if you return to us within 7 days for the same condition.

There is a $90* facility fee to access the WiSE Specialist Emergency Clinic when requiring return Intravenous antibiotic therapy. While at WiSE, Emergency specialist consultation and assessment, diagnostic imagingblood tests, observation and any treatment necessary will be covered by Medicare.

The cost of consumables may apply (fibreglass cast, Camboots, Crutches, Splints)

* WiSE Facility Fees are not covered by Medicare or health funds

Diagnostics

Radiology

Outpatient Radiology referrals. WiSE Radiology services, XRAY, CT, OPG and Ultrasound* are bulk-billed** with a valid GP or Specialist Referral.

In these circumstances, you will not be seen by a Specialist Emergency Doctor unless specified on presentation. Please make an appointment with your referring GP/Specialist to discuss your result.

*Bulk-billed Ultrasound sessions available, please call enquire with our reception staff. A $100 call-out fee may apply outside of these hours

**Medicare eligible patients   

Pathology

All our blood tests are bulk-billed with a valid GP or Specialist Referral. You will not be seen by a Specialist Emergency Doctor unless specified on presentation. Please make an appointment with your referring GP/Specialist to discuss your result.

    Non-Medicare, Overseas/Student Insurance and Work Cover

    Non-Medicare Patients

    Payment is required at the time of presentation for all non-medicare patients. This includes all diagnostics; Radiology and Pathology, consumables, physician consulting and procedure fees.

    Non-Medicare Patients with Travel insurance

    In addition to the above, Non-Medicare patients with Travel insurance should claim costs directly with their insurer. Please inquire with your Insurer.

    Bupa

    Eligible BUPA overseas visitor/student members are fully covered to use the Wise Specialist Emergency service.

    WiSE has an agreement with Bupa (HI) that Bupa will pay the standard fees when accessing the Specialist Emergency service. This covers your immediate specialist consultation and assessment, diagnostic imaging and blood tests, observation and any interventions necessary.

    Coverage for accessing Wise Radiology and Pathology when presenting with a valid outpatient GP/Specialist referral.

    The cost of consumables (Crutches, Camboots, etc) will be at a cost to the patient.

    *Bupa overseas members should confirm their eligibility to ensure waiting periods do not apply. Further information click here.

    *Not applicable to medicare holders

    Eligible BUPA overseas members are fully covered to use the Wise Specialist Emergency service.

    WiSE has an agreement with Bupa (HI) that Bupa will pay the standard fees as below:

    • Standard Fee: $200 for accessing the Specialist Emergency service. This covers your immediate specialist consultation and assessment, diagnostic imaging and blood tests, observation and any interventions necessary.
    • $100 Fee: for a return visit within 1 week – for repeat presentation only or for follow-up
    • No Fee: for a return visit within 24 hours – for repeat presentation only or for follow-up
    • Coverage for accessing Wise Radiology and Pathology when presenting with a valid outpatient GP/Specialist referral.
    • The cost of consumables (Crutches, Camboots, etc) will be at a cost to the patient.

    *Bupa overseas members should confirm their eligibility to ensure waiting periods do not apply. Further information click here.

    * This fee is not covered by Medicare or health funds. Eligible Bupa overseas insurance members are covered

    Work cover

    WiSE works with your employer to provide workcover injury support and is at no cost to the patient. Please speak to your employer regarding services at WiSE. On presentation, please ensure your employer has initiated your claim.

    Repatriation (DVA) Patients

    WiSE does not accept DVA cards for the specialist emergency service

    WiSE Radiology available bulk-bill to DVA holders

    PATIENT PORTAL 

    WiSE wants to drive patient engagement through access to their own healthcare data. Our Patient Portal gives you access to your own medical records. This allows for easy sharing with your GP or specialist, putting you in control of your own health.

    When accessing the Wise Specialist Emergency Doctor, you will be sent a link to your Wise Patient Portal login via Clinic to Cloud. Please ensure you reset your password and take reasonable efforts to prevent the inadvertent or unauthorised disclosure of, or unauthorised access to, confidential patient information.

    Please allow up to 7 days to access your Letters and Results.

    Register with WiSE now!

    WiSE Emergency & General Dental

    N

    Our Technology

    WiSE Dental has been designed with patient care and comfort in mind. Our practice uses the latest German dental technology to provide you with reliable and innovative treatments. Our chairs, for example, provide instant imaging without having to move. The TV sized images deliver patient education and allow you to examine the final result. Our facility also utilises specialist digital imaging including panoramic, cephalometric and intra-oral radiography. The technology has reduced radiation and provides accurate and instant processing to deliver a faster diagnosis.

    Immediate results available when seeing the Specialist Emergency physician
    Bulk-billed with a valid out patient GP/Specialist Referral.* Results will go to your referring doctor
    *Medicare eligible patients

    N

    Dental Services

    • Cosmetic dentistry
    • General dentistry including fillings and preventative care
    • Teeth whitening
    • Children’s dentistry
    • Wisdom teeth extraction
    • Dental implants
    • Orthodontics & Invisalign
    • Root canal treatment
    • Crowns and bridges
    • Dentures
    • Treatment for nervous patients under intra-venous sedation
    • Dental emergencies
    N

    When you need it the most

    Aside from our regular dental services, we also provide care for urgent dental emergencies. Our extending operating hours means we are here to assist when you need it the most.
    WiSE Dental is part of the WiSE Group, which was formed by a group of specialist emergency doctors and healthcare managers to deliver acute and urgent care outside of the hospital environment.

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